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General Manager
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Full-time
- The major responsibility of the Store Manager is to drive profitable sales growth through the delivery of outstanding patient experience.
- Develop and maintain outstanding associate and doctor satisfaction and retention.
- Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:Selection of brand right associates who demonstrate desired patient care behaviorsEffective and consistent associate On BoardingUtilization of effective daily practice and role-playingEmployee satisfaction through two-way communicationProactive manpower planning for adequate bench strength
- Ensure each store is effectively merchandised and presented according to standards as measured by:Execution of planogramExecution of visual appearance inside and outside of store (i.e., signage)Maintenance of overall standards (i.e. cleanliness, housekeeping)Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
- Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:Ready when promisedRemake and return percent as compared to Company averageCalls to customers to follow-up on purchases
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