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Fraud Detection Agent - in Office - West Des Moines
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Full-time
- THE OPPORTUNITY: We are seeking a talented Fraud Detection Agent I to assist cardholders by verifying activity on their debit or credit card while identifying and reporting potential fraud trends and patterns to minimize potential losses.
- In addition the Fraud Detection Agent I will be accountable for meeting performance targets and necessary requirements for agent advancement via career path.
- It’s an exciting and pivotal point in both legacy companies’ journeys!
- Promotes and maintains a positive, professional image of PSCU/Co-ops Contact Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
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