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Financial Aid Training & Client Services Manager
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- Henry Ford College presents an opportunity for a Financial Aid Training and Client Services Manager.
- The Financial Aid Training and Client Services Manager reports to the Assistant Director of Financial Aid and serves as a campus leader to support the institutional goal of offering exceptional customer service to students aligned with the College's Strategic Plan. The Financial Aid Training and Client Services Manager will develop and regularly conduct financial aid training for newly hired and current staff.
- The Financial Aid Training and Client Services Manager will work collaboratively with the Assistant Director of Financial Aid, the Financial Aid Team, and the Enrollment Services Team to train staff, communicate, and assist with implementing new financial aid requirements, and update existing requirements as necessary.
- The Financial Aid Training and Client Services Manager will supervise the Financial Aid Associates and prioritize and assign workflow based on situational urgency and importance.
- The Financial Aid Training and Client Services Manager will develop appropriate collaborations, programs, and services targeted to maximize communication and outreach effectiveness and increase financial literacy awareness among students.
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