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Field Hardware Support Engineer, Amazon Robotics
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Full-time
- We passionately work to apply cutting edge advances in robotics and automation to solve real-world challenges to transform the Amazon customer experience.
- The Field Hardware Support Engineering team is the primary link between AR and Reliability and Maintenance Engineers (RME) coaching the site on maintenance best practices, robotics systems and tools.
- You will work directly with RME leaders and technicians at Amazon Fulfillment and Transportation Centers to meet or exceed the as designed performance of their robotic technology.
- Front line resolution of technical inquiries and escalations from RME; the topics of these inquiries and escalations may include but are not limited to: deep diving offline robotic hardware, driving root cause corrective action, spares and tool identification
- Provide On-Site escalation assistance to reliability and maintenance teams (deep dive HW functionality gaps, capture and address VOC, remove roadblocks, escalate to partner teams as required)
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