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Facility Account Manager
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Full-time
- City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in West Palm Beach, FL. The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area.
- This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
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