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F & B General Manager - American Airlines Lounges
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- The purpose of the General Manager F&B Lounge Ops is to manage all the daily functions of assigned lounge(s), directing resources, driving continuous operations improvement, achieving high customer service satisfaction, and achieving the financial goals of the airline and HMSHost.
- This is a management position and reports to the Director, F&B Lounge Operations or Sr Dir/Director of Operations, depending on local requirements with a dotted line to the Senior Director, National Lounge Operations.
- Ensures an exceptional level of food, service, ambiance and overall customer and associate satisfaction including monitoring guest interactions to ensure proper training of all staff according to airline and HMSHost standards
- Monitors and maintains all quality control records for assigned lounge, to include ensuring compliance with quality assurance and loss prevention policies and procedures
- Maintains an in-depth understanding of the airlines service standards, CBAs and all procedures and protocols to maximize brand/labor relations
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