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Experience Manager
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Full-time
- As an Experience Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services.
- You will oversee a team of stylists, estheticians, guest coordinators (in select locations) and boutique leads and are accountable for all aspects of the guest experience, retail sales, and the services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction.
- You will drive your business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards).
- This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service and the ability to lead a team of retail and service professionals.
- Promoting a culture of accountability to meet or exceed the store’s goals related to services, boutiques, and retail sales, guest loyalty, payroll, retail shrink and omni-channel initiatives.
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