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Executive Liaison Supervisor - Luxury Automotive Call Center
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- Full-time, Permanent , hybrid work schedule, must live within a commutable distance to Mahwah, NJ.
- The Client Relationship Supervisor is responsible for the oversight of all JLR CRC Executive Liaison Percepta employees working at the JLR client site in Mahwah, NJ. This role will be the site lead for all JLR CRC Executive Liaison Percepta employees' concerns/issues, be the conduit between the Asheville, NC operation and Mahwah and will also serve as the primary contact for all local client management and strategic alignment responsibilities for the JLR account.
- Serve as primary escalation point for JLR Executives for customer-escalated issues that have executive concern; responsible for all management of executive concern cases & their distribution and assignment among the Executive Liaison team
- Be the on-site Percepta brand ambassador and strategic partner
- Facilitate strategic discussions with clients to align on CX initiatives identify growth and business development of the account, and relay this information to the Director, Global Operations and Operations Manager
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