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Executive Director of Relationship Marketing
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Full-time
- It is the primary responsibility of the Executive Director of Relationship Marketing will be responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end customers.
- Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts)
- Process customers’ reservations by using OPERA & PATRON management systems
- Resolve customer disputes and complaints to the satisfaction of the customer and the company
- Two (2) years hotel operations, casino marketing, VIP services or table games
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