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Previous seasonal Patron Services Assistants have gone on to work for some of Chicago's premiere arts and cultural institutions, including Goodman Theater, the Chicago Youth Symphony Orchestra, the Steppenwolf Theater, the Museum of Science and Industry, and more.
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Assistance patrons requiring extensive, in-depth help can include but not limited to, creating an e-mail account, explaining what an e-mail account is, troubleshooting their electronic device, assistance locating, reading, filling-in online PFD application, job applications, tax forms, legal documents, (custody, divorce, guardianship, power of attorney, evictions) scanning documents and attaching them to e-mail, accessing patron e-mail accounts, downloading a document to print, etc.
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Have primary responsibility for managing software tools (Altru/Blackbaud) to support event sales and tracking of patron data. The PSM is responsible for nurturing patron relationships, overseeing and managing all areas of box office and front of house.
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Works with Pool Manager and Recreation Supervisor regarding staff /patron disciplinary issues. Keep Recreation Supervisor informed regarding patron or staffing concerns at the pool. The primary responsibilities of the Pool Cashier are cashier, customer service duties and to work as a team with the Lead Staff, Pool Manager and Recreation Supervisor to manage the daily operations of the Monroe Swimming Pool. Hours available during week and weekends.
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The objective of the internship is to help the individual learn all aspects of ticketing for thoroughbred racing, including customer service management, day-to-day operations, race day management, and a greater understanding of the Patron Experience department as a whole.
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Lead the development of data analytics to share with organization by utilizing Ticketmaster Archtics database and TM1 programs to create targeted and customized patron lists for marketing campaigns, patron outreach, surveys and analytical reports.
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Perform patron contract analysis for necessary debit or credit adjustments given contract account transfers. Partner with PTS Contract Manager to work as point person / provide support for PTS Customer Service staff on parking patron customer account setup, corrections and other accounts receivable issues to eliminate or minimize costly data errors to customer accounts.
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Provide designated escort activities relative to the protection of patron, employee, and Hoosier Park property. Requires access to patron information, investigative information, and internal controls for the Racing and Gaming facility.
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Duties Reporting to the Performing Arts and Events Coordinator, the Patron Services and Volunteer Manager (on-call) of the Fine and Performing Arts Center at Moraine Valley Community College is an hourly position that assists with the daily operations of the box office to ensure exceptional customer service and assist with front-of-house operations for all events in a multi-venue environment.
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DIRECTLY SUPERVISES: None KEY JOB FUNCTIONS: Provide designated escort activities relative to the protection of patron, employee, and Hoosier Park property. ACCESS TO SENSITIVE MATERIALS : Requires access to patron information, investigative information, and internal controls for the Racing and Gaming facility.
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Perform parking and Metropass patron customer account maintenance by managing contract payroll deductions for system interface batch upload to University Central Payroll. Process internal Auxiliary Services billing to University departments and external billing for contract customers who partner with PTS to include Fairview, University of Minnesota Physicians, Graduate Hotel, and others via the PeopleSoft billing module.
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Donor Management - Ensure lead donors are cared for and their preferences adhered to in all things, from making cold calls and solicitations to executing ticketing requests, from greeting and assisting with patron parking to serving refreshments in the outside patron lounge.
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Record in QuickBooks accounting software all ticket sales and donations created through the Patron Manager ticketing software. · Provide front line stewardship and fulfillment for patrons (ticket buyers) and donors to the MSO. This includes selling tickets and subscriptions, providing excellent customer service for patrons and donors while fulfilling patron and/or donor benefits, and conveying feedback to management.
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Assure excellence and effectiveness in all patron communications and activities, working with the CEO, Director of Communications, Director of Marketing, Artistic Director, and Director of Production as appropriate.
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The Audience Services and Volunteer Assistant reports directly to the Audience Services and Volunteer Manager, as part of the Marketing and Patron Services team, and will directly supervise paid and volunteer ushers.
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