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Entry Level IT Phone Support
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- Description:Provide world-class customer support for NRTC ISP partners within a 24x7x365 environment.
- Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies.
- Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.
- Primary Responsibilities*Answer inbound technical support phone calls, chats and emails related to NRTC’s ISP partners.
- Identify, troubleshoot and assist customers with voice, data, video and connection issues.
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