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Enterprise Experience Design - AVP
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- Travelers is looking for an Experience Design AVP - Design Strategy and Standards that will work as part of the XD leadership team to elevate the experience design practice.
- The Design Strategy and Facilitation Group is dedicated to support end-to-end Customer, Agent and Employee Experience Journeys and other transformational efforts across the Travelers enterprise.
- This will focus on, amongst others, Design, Accessibility, Content, and UX Research and will collaborate with each business unit to implement those standards and enhance them.
- Coaches, mentors and trains XD resources to successfully deliver on the end-to-end solution lifecycle (evaluation, analysis, generative/conceptual phases etc.,) for Experience Journeys and Enterprise Programs through the facilitation of workshops and strategy sessions.
- Partners closely with experts in design, content strategy, UX Research, and accessibility to ensure technical excellence is deeply embedded in our practices and delivery
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