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Enrollment Services Advisor
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Full-time
- Ability to navigate a complex ERP (Enterprise Resource Planning system), SIS (Student Information System), or other complex shared database environment strongly preferred.
- Essential Functions and percent of time: Student Enrollment Advising and Services: 70% Use accepted practices and exercises independent judgment to provide students and their families with guidance and enrollment services in a manner characterized by strong customer service, a student-centric approach, and a thorough knowledge of related policy, best practices, and legislation delivered through phone, face-to-face, e-mail, and other modes of communication.
- Examples of enrollment advising and services may include but are not limited to: Registration activity for classes, and related functions.
- Presentations to on-campus and off-campus partner regarding financial aid, registration, and billing.
- Learn to use and increasingly using self-service resources (such as WINGS Express, Schedule Planner, WINGS, WINGS Resource Center) and electronic forms, scanning to submit paper forms, and performing other self-service functions that reduce phone calls and foot traffic.
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