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Employee Service Representative
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$18 - $20 an hour
Full-time
- You'll provide inbound callers with world class services experiences and technical support; addressing and escalating customer concerns with our products and services.
- Manage a high volume of inbound calls, providing a single call resolution by demonstrating active listening and resourcefulness to provide support to the following inquiries: Employee changes/updates, verifications of employment, new hire inquiries, changes to tax with-holdings.
- Assistance with benefit plan provisions, enrollment eligibility and inquiries.
- Providing assistance and trouble shooting with employee self service login; obtaining access to employee records and information related to HR, Benefits and Payroll records.
- Proficient in Microsoft Office and Google Suite (Gmail, Calendar, Docs)
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