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Elite Customer Service Representative
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- We are currently looking for Elite Customer Service Representatives to join our Team. The Elite Customer Service Representative consists of interacting with customers at a high level to provide assistance with their monitoring devices and troubleshooting as required via phone, teleconferencing, or in person.
- Must Be BILINGUAL - English / Spanish a MUST. This is a remote position but MUST be located in Chandler, Arizona.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer inquiries and notify them of planned adjustments in service dates or device changes.
- Communicating with customers through various channels and documenting customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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