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ECW Super User
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$60,000 a year
Full-time
- The organization owns and operates 8 centers providing multi-specialty medical services throughout Miami – Dade County.
- At One Health Medical Center we are looking for an ethical and responsible EHR and Improvement Manager (Super User) position will be a first point of contact for a network of primary care providers in relation to Electronic Health Record (eClinicalWorks) support including technical assistance, understanding and explaining to users how the technology supports practice management, providing user training, and leveraging the technology to improve processes and support practice transformation.
- In partnership with other team members, provide first-level contact and problem resolution for all ECW users in the PCC supported network; resolve user-reported problems using available tools, procedures, and policies.
- Assess and escalate user-reported problems; decide which issues need to be elevated to ECW Support and clearly communicate the problem to ECW in a timely manner.
- Understand customer/clinic practice management needs and requirements and provide recommendations for use of EHR tools to meet these needs.
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