Kiki de Montparnasse

We are looking for a proactive individual who is looking to develop a career in E-commerce with a fast-growing luxury lingerie and sexual wellness brand.. Cropping, editing, and uploading product imagery ensuring all images ALT tags are enriched according to SEO best practices.. Perform fraud checks for flagged orders and be first point of contact for customer disputes. Coordinate with courier companies to ensure the prompt delivery and returns. Use of Shopify platform experience essential

customer service coordinator

PURPOSE:Champion the KIKI DE MONTPARNASSE service offering, providing exceptional customer service and onsite experience; advocating the online customer and their needs.Working alongside the E-commerce Manager to support our customers from the moment they arrive on the website, throughout the order process and beyond.We are looking for a proactive individual who is looking to develop a career in E-commerce with a fast-growing luxury lingerie and sexual wellness brand. ECOMMERCECropping, editing, and uploading product imagery ensuring all images ALT tags are enriched according to SEO best practices.Execute weekly site-combing noting and rectifying onsite inconsistencies or errors.Perform fraud checks for flagged orders and be first point of contact for customer disputesAnalyze site performance and the customer journey, offering suggestions for improvements and enhancements to the site and customer experience.Produce Ecommerce shoots. CUSTOMER SERVICE Own the online shopping experience, being the first point of contact for online visitors.Answer all incoming customer care queries in a timely and engaging manner via email, LiveChat, Phone, WhatsApp & additional channels.Ensure that customer requests are responded to and recorded in line with company guidelines and tone-of-voice.Build and maintain online customer relationships offering a personal service that inspires brand loyaltyBecome an authority in KIKI DE MONTPARNASSE product offering; advising clients based on in-depth product knowledge.Build and nurture EIPs. Administrate and oversee the returns process ensuring refunds and stock processes are adhered to. Resolve customer issues in a timely and supportive mannerProvide customer sales after-care, ensuring that customer feedback is recorded and acted upon so that we continually improve the KIKI DE MONTPARNASSE customer journeyReport on customer issues and product feedback to the wider teamBe the first point of contact for the dispatch team and organize shipping of all online orders mitigating any delays or shipping disruptionCoordinate with courier companies to ensure the prompt delivery and returnsAble to perform Ecommerce dispatch duties as and when needed REQUIREMENTS:Impeccable written and spoken English 1-3 years E-Commerce experienceUse of Shopify platform experience essentialOn-line CRM experience essential Strong customer service skills and experienceAn enthusiastic and positive attitude with the willingness to learnAdvanced Excel skills preferablePhotoshop skills desirableBe an active and positive contributor to the team

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