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Documentation Specialist
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Full-time
- We are seeking a Documentation Specialist, an essential member of a team supporting Hybrid Agile development projects within a Software Development and Support program that utilizes ServiceNow’s Enterprise Service Management (ESM) platform for a federal agency.
- This role is pivotal in the agency's mission to modernize IT Service Management (ITSM) through best practices, process optimization, and continual service improvement.
- By embracing a DevSecOps methodology and leveraging ServiceNow modules such as ITSM, SPM, ITOM, Customer Service Management, and other workflows, the Documentation Specialist is responsible for developing and maintaining accurate, comprehensive, and user-friendly documentation.
- Collaborate with training and development teams to support the creation of educational materials and programs, enhancing user adoption and proficiency with the ServiceNow platform.
- Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance
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