Upvote
Downvote
Director, Workforce Operational Excellence & Strategic Analysis
Share Job
- Suggest Revision
$143,000 - $224,000
Full-time
- We are looking to hire a highly motivated Workforce Operational Excellence & Strategic Analysis Director to direct and oversee GEICO’s Business Intelligence strategies.
- This is an exciting opportunity to be a driving force in shaping our operations data strategy and create more robust operations insights through effective collaboration.
- Use KPI data to compile and track performance at both the team and individual levels· Collaborate with the Contact Center Leadership and Training partners to evaluate current and ongoing training needs based on contact monitoring data.
- Qualifications:BA/BS or MS required in Computer Science, Statistics, Analytics, Finance, Operations Research, Economics, Mathematics or related fieldMinimum of 10 years of experience in data leadership and leading teams in a Contact Center Operations environmentAbility to evaluate contact center processes, make recommendations on how to improve, and measure success.
- Strong knowledge of Microsoft Power BI, Snowflake, Power Apps and Power AutomateThe ability to develop data extract, transform and load (ETL) processes.
Active Job
Updated 5 days agoSimilar Job
Relevance
Active