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Director, Provider Client Services
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- Zelis is seeking a dynamic and experienced Call Center Director to lead our Payments Optimization call center operations.
- The Call Center Director will oversee all aspects of call center operations, including staffing, training, quality assurance, and performance management.
- Oversee the implementation and maintenance of call center technology solutions, including telephony systems, CRM software, and workforce management tools.
- Manage the call center budget, including forecasting expenses, monitoring costs, and optimizing resource allocation to achieve cost efficiency.
- Collaborate with other departments, such as product, sales, and IT, to ensure alignment of call center objectives with overall business strategy.
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