Vanderlande Industries Inc

Vanderlande Design, builds, operates and maintains Airport, Parcel, and Warehouse material handling systems.. Responsible for the overall operational and financial performance of the North American Service Sites on the East Coast of US and Canada for the Vanderlande Airport, Parcel, And warehouse business.. Responsible for operational SLA and KPI, financial and HSE performance. Identification of crucial positions, talents/ hidden gems and solving gaps in organizational set-up. BS Degree in Engineering or technical training in Maintenance Management

director of service operations

Job Title Director of Service Operations East Coast of the USA and Canada Job Description Background
Vanderlande Design, builds, operates and maintains Airport, Parcel, and Warehouse material handling systems. Our S e r v ice p r o p o sit i o n f o cuses o n su p p o rti n g o u r cus t o m ers i n o p erat i o n s, m ai n t e n a n c e a n d IT ac t i v it i es th r o ugh o u t the lif e c y c l e o f t h eir s y st e m s. Our m iss i o n is to k e ep cus t o m ers' s y s te m s fit f o r p u r p o s e , as w e ll as su pp o rti n g c u s t o m e r s to i m p r o v e t h eir c o m p e t i ti v e p o sit i on , su p p o rted b y t e ch n ical and l o g istic s o l u t i o n s o ffe r ed b y Va nd erla nd e. The te a m 's m ain g oa ls a r e t o operate and maintain the system, o p ti m i ze da i ly o p erat i o n s a n d keep the system fit for future, as w ell as securing future business, d e v el o p stra t egic, l o n g - t e r m r e l a ti o n sh i p s at m u lti p le l e v els with o u r c u s t o m er.
Key responsibilities:
* Responsible for the overall operational and financial performance of the North American Service Sites on the East Coast of US and Canada for the Vanderlande Airport, Parcel, And warehouse business .
* D el i v er o u ts t a nd i n g s e r v i c e s t o o u r cus t o m ers to i m p r o v e their c om p e t it i v e p o si t i o n thro ugh o u t the li f ec y cle
Execution of our comprehensive service contract in adherence to global standards and best practices
Lead, mentor and coach the teams
Subcontractor management based on defined SLAs and governance structure in collaboration with the procurement team
Business partner, at executive level, of the customer organization
Responsible for operational SLA and KPI, financial and HSE performance
- Driving strategic resource planning and team development
Identification of crucial positions, talents/ hidden gems and solving gaps in organizational set-up
Performance and talent management and succession planning ensuring business continuity
Strengthen team capabilities related to technical skills, soft skills and leadership
Building a diverse and inclusive team
- Build a high-performing team and continuous improvement culture
Nurture a working culture based on the Vanderlande values
performance management and data-driven analysis and decision making ways of working
Utilizing global support effectively and encourage peer coaching
Define and implement a regional roadmap based on the set strategic priorities for North America
- Closely collaborate with other business functions
Promote teamwork between Sales, Project Execution, Operations, and support units.
Basic Qualifications:
* BS Degree in Engineering or technical training in Maintenance Management
* Minimum 10 years of experience with Maintenance Management in the industrial/facilities industry.
* Experience managing multiple sites and site managers.
* Experience overseeing financials/budgets.
* Must be willing and able to travel 50%
Preferred Qualifications:
* Masters in Engineering or Business.
* Exposure to European and American cultures is a plus.
Knowledge-Skills-Abilities:
* Strong leadership, coaching, facilitation, and conflict resolution skills.
* Financial and analytical skills applied to pricing and project execution.
* Excellent interpersonal, verbal, and written communication skills.
* Competent customer-oriented professional who can multi-task and oversee multiple geographic locations.
* Ability to anticipate customer and team needs and act accordingly.
* Proactive, motivated, and professional.
* Ability to adapt to a fast paced, technical, entrepreneurial, and international work environment. #J-18808-Ljbffr

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