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Director of Customer Success at Blackbaud, Inc. in Remote
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- Required skills are either direct and extensive experience in the Non-Profit sector or have extensive experience in SaaS Customer Success methodologies
- years of experience with the social good community, specifically with Non-Profit organizations; or 10
- This position will manage a team of CSMs that focus on the Non-Profit (NP) and Arts & Cultural (AC) vertical and report into the VP of Customer Success
- Drive operational excellence across the NP and AC CSM team through process improvement Hire, recruit, motivate and develop team members, including new hire and ongoing product and process training
- This position will manage a team of CSMs that focus on the Non-Profit (NP) and Arts & Cultural (AC) vertical and report into the VP of Customer Success.
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