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Director, Global Network Services
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- This role will be responsible for managing and developing a diverse set of global resources in the areas of network engineering (implementation, capacity analysis, integration of new services, interaction with planning and architecture), network operations (network incident resolution, change implementation, capacity management, technical vendor management, network life cycle), and Voice Services (VoIP, Call Center technologies, Call Routing, etc
- This includes developing and enhancing existing technologies and processes in the areas of network transport, network security, application performance monitoring (infrastructure), and ensuring high availability, reliability, and resiliency.
- Life Cycle Management, patching, capacity management, device maintenance, incident management, network security and vulnerability management, audit compliance, equipment and service decommissioning and provisioning.
- Assist in all compliance requirements around Qualification, change control, IT CMDB administration, helpdesk ticketing and supplier SLA/SLO’s.
- Vendor management of carriers (AT&T, Tata, etc
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