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Director, Customer Success
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Full-time
- TheDirector, Customer Success is a customer-centric leader focused on retention, engagement, and influence growth for TrueCommerce’s diverse customer body.
- As Director of Customer Success, you will help to establish the function and lead your team on achieving net dollar retention targets, improving Customer Satisfaction and net promoter scores, generating qualified leads for the account management team, and building a base of referenceable customers.
- Develop and mature the Customer Success vision and strategy, clearly communicate purpose and value internally and externally
- Develop Customer Success Manager playbook to define and scale best practices and operations, refining with maturity of model
- Develop KPI dashboard for Customer Success that addresses both CSM Program Health (retention, NPS, etc) and Team Health (capacity, productivity, etc).
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