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Director, Contact Center Sales And Service
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$135,000 - $167,000 a year
Full-time
- The Director of Contact Center Sales and Service will direct Teachers strategic plan while managing performance, risk, and member and employee experience.
- This role is responsible for the sales and service delivery of the Contact Center by achieving key performance metrics.
- The Director is responsible for planning, organizing, and managing sales and service activities for an inbound contact center.
- Bachelor’s degree required or minimum of eight years’ experience in Call/Contact Center operations or sales and service role managing direct reports
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint) and Google Workspace (Sheets, Docs, Slides) required
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