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Director Command Center+ ITSM
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- Leidos QTC Health Services is hiring a Director Command Center IT Operations and ITSM (IT Service Management) in a senior leadership role responsible for overseeing and managing the Command Center Operations and Service Management steady state functions within our organization.
- Develop and implement strategic plans for IT operations and ITSM to align with the overall business objectives.
- Implement and maintain ITIL (Information Technology Infrastructure Library) best practices for IT operations.
- Ensure compliance with ITSM frameworks such as ITIL and maintain service level agreements (SLAs).
- Prepare and present regular reports on key IT operations and ITSM metrics to senior management.
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