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Director, Client Success
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$150
- The Director, Client Success Management, will be the Global Acceptance Client Services lead for key global enablers (acquirers, processors, seller-side third party agents) based in Visa’s North America (NA) region.
- Given the importance of this position, it requires a high level of professionalism, thought leadership and astuteness at managing executive level stakeholders at the global client and within Visa. It is a client-facing and strategic role, working in conjunction with global account, sales and product teams to proactively drive Client Success outcomes.
- This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation, by partnering closely with significant payment ecosystem participants to maximize realization of the benefits and value from Visa products and optimize their performance.
- Foster and sustain a trusted client advocate status with key client executives and stakeholders by proactively executing against forward looking Client Success Plans, which track a client’s adoption, usage and health index for Visa products
- Ensure that clients’ operational goals and success metrics for their overall Visa product landscape are deeply understood, with intended outcomes met and client readiness activities for upcoming mandates and projects tracked and measured in Client Success Plans
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