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Digital Support Operations Lead
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Full-time
- Support Operations Manager is responsible for managing a global 24x7 support service operations on a rotational shift basis for the supported digital platforms with internal associates and external Managed Support Provider (MSP).
- Lead the support organization towards a site reliability engineering (SRE) model in collaboration with development and platform teams.
- Incident Management: respond to incidents in ServiceNow ITSM & Triage to appropriate support queue.
- Problem Management: Perform RCA with product and platform teams.
- 10+ years of hands-on IT Service Management for a global organization with good working knowledge of Microservices, Azure Cloud, Web Development
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