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Digital Contact Solutions Manager
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- Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys and leading contact center transformation projects.
- Understanding or experience with conversational AI platforms, such as Google Dialogflow, Amazon Lex, IBM Watson, Microsoft Azure hyper-scalers;
- Using natural language processing (NLP), machine learning (ML), Generative AI, and other relevant AI technologies and platforms;
- Analyzing Conversational (Chats, Emails, Messages and Calls) data, and the use of this data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying conversational AI systems, IVR, virtual assistants, chatbots etc.
- Applying experience with cloud platforms, such as AWS, Google Cloud, or Microsoft Azure;
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