Tata Consultancy Service Limited

Responsibility forthe implementation, integration, configuration, development, and support of allstages of the SD-WAN process.. Updating ticket onIT service management tool with proper work notes.. Deskside Management,Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshootsoftware and desktop issues.. Provided alldesktop, laptop, printer, and proprietary software support and administrativefunctions to support desktop user issues.. Remote support &troubleshooting of end user issues.

system administrator

Technical Skills: •Responsibility forthe implementation, integration, configuration, development, and support of allstages of the SD-WAN process. •Updating ticket onIT service management tool with proper work notes. •5 days onsite work from office. Roles and Responsibility: •Deskside Management,Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshootsoftware and desktop issues. •Provided alldesktop, laptop, printer, and proprietary software support and administrativefunctions to support desktop user issues. •Remote support &troubleshooting of end user issues. •Windows OS, MacBook support •Zscalertroubleshooting. #LI-CM2

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