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Desktop Support with Service Now
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- Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
- Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory.
- Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
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