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Desktop Support Technician
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- Demonstrates strong knowledge of Tier 2 service level support as relates to addressing Hardware (End-User Devices & peripheral equipment), and application software, and operating system issues.
- Escalates Tier 2 issues to appropriate resource.
- Maintains and increases knowledge of CHOP IS application, hardware, mobile devices and multiple operating system platforms Job Responsibilities 1.
- Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
- Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
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