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Desktop Support Technician
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$26.68 - $31.39 an hour
- We are currently seeking a Desktop Support Technician to join our team in Los Angeles, California (US-CA), United States (US).
- The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer.
- These services include: IMAC, Break Fix, Desk Side Support, etc.
- Role Responsibilities Windows 11 deployments Active Directory - Computer management Imaging using SCCM Troubleshoot issues that may have been caused by firewall, proxy or antivirus software.
- Excellent Customer Service skills Work with vendors to help troubleshoot and resolve vendor supported applications Support thin clients, mobility devices, desktops / laptops Citrix / Epic - local device setting configurations for signature pads, scanners, credit card machines Respond to tickets and update notes so that user and future techs and completely understand what was done to resolve/address tickets.
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