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Desktop Support Technician
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$20 - $25 an hour
Full-time
- Interact with end-users to facilitate and promote effective use of information technology within the guidelines of company and IS policies
- Support Help Desk personnel in second level problem resolution to resolve end-user issues/requests
- This involves utilization of the Help Desk system to track end-user requests
- Utilize approved procedures to ensure that hardware and software are deployed, implemented, and supported per company standards/policies
- This includes the effective use of available tools and processes to efficiently and promptly respond to end-user requests
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