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Desktop Support / Service Desk Analyst
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- Premier, global reinsurance firm seeking a IT Desktop Support / Service Desk Analyst
- This position is an in office role in midtown NYC.
- This individual will provide front-line Tier 1/2 technical support (either by phone or in person) to local and global users, and report to the IT Lead - Services & Ops Manager.
- Own problems to resolution and document root causes in IT's knowledge management and WIKI systems
- Support users with connectivity and company issued equipment when in-office or working from home (WFH)
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