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Desktop Support Manager
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- They will have a solid understanding of and experience in desktop technologies, emerging trends and IT service management.
- Manage all end user incident and requests through an IT Service Management tool
- Act as an escalation point for end user requests and incidents; communicate outage and emergency incidents to the organization
- IT Service Management tooling experience
- Advanced technical support experience with the following technologies: Active Directory administration Microsoft Windows OS’s and Office applications (O365) OS and application deployment tools and imaging software Computer hardware
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