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Desktop Support Lead
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- As the Desktop Support Lead, you will be responsible for overseeing and providing technical support for desktop systems, peripherals, and software within our organization.
- We welcome all applicants that have a proven background in mentoring and leading help desk and/or desktop teams in MacOS/JAMF Environments.
- Manage and mentor a team of desktop support technicians, providing guidance, training, and performance evaluations
- Oversee the management of incidents and service requests through the IT service management system (e.g., ServiceNow)
- 5+ in a desktop support role, with at least 3 years in a leadership or supervisory capacity
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