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Desktop Support Engineer
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- Job Description Role: Work Closely with end users and Backend Service Desk. Ability to work as a technical team lead onsite for Field Services.
- Technology: Windows 10 & 11 workstations, Windows and Linux servers, Proxmox server Virtualization and Backup Platform, Microsoft AD, O365, MS Intune MDM, IDS/IPS, IP Telephony, Bitdefender EDR, SIEM/XDR, RMM, Automations using CLI Scripting.
- Tool knowledge that would be desirable but not limiting: NinjaOne RMM, Wazuh SOC, SNORT IDS/IPS, voip.ms, 3cx, nagios, AWS Cloud DR, Public Cloud concepts, Linux Client (Debian OS, Ubuntu), Shell scripting, Python, Ansible.
- Work Closely with L1 support team, other business service owners and OEM. Job Summary: Work Closely with end users and Backend Service Desk. Ability to work as a technical team lead onsite for Field Services.
- Utilize tools such as Ansible, Puppet, Chef, or PowerShell to automate routine tasks related to server management, software deployment, and system updates.
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