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Desktop Support Analyst
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- Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
- These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
- The Desktop Support Analyst provides support assistance to client users experiencing problems with IS supported software and hardware.
- Desktop Support Analysts are responsible for performing initial troubleshooting and identifying the appropriate escalation path for incidents received by other teams as well as the fulfilment of basic service requests.
- Documents results of problem resolution session using the internal ticketing and remote access system
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