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Deskside Support Technician Level 3
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- Cisco CCNA certification a plus!
- The Deskside Level 3 technician is aligned to a Client Team Leader or Regional Service Manager for administrative and HR purposes but will take day to day work direction from the supported customer.
- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
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