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Deskside Support Technician Level 3
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- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
- Experience with packet capturing, example: Wire Shark
- Critical plant floor hardware support
- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
- ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
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