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Deskside Support Technician Level 2
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- Job title: Deskside Support Technician Level 2
- Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.
- Responsible for raising and coordinating problem management issues
- May require rotating shift work
- Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
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