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Datacenter Incident Management Coordinator
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Full-time
- Support US Marine Corps (USMC) enterprise level hybrid cloud datacenter operations
- You will lead outage response activities to coordinate Tier 2 and Tier 3 team activities and complete leadership reporting.
- You will also maintain and report incident response metrics and closely coordinate with other IT Service Management process leads particularly Event and Problem Management.
- Manage incident response in coordination with Technical Analysis Center (TAC) shift leads in support of government Incident Manager
- In coordination with Training developer and TAC Lead, develop and conduct incident management training including scenario-based events; test TAC shift members as necessary to verify compliance with incident/outage response procedures.
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