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Customer Support Technician
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Full-time
- Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business.
- The technical support team creates a positive customer experience by assisting in customer retention via technical troubleshooting, product selection, and warranty repair/replacement.
- This individual will contribute to the call center and ensure that all commitments to customers are met in a timely fashion.
- Execute call center documentation and processingResolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
- Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
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