Gabb

Please note, besides the first day this will be a fully-remote training program.. Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts). Previous experience with Calabrio, Gladly, Maestro, or other call center software preferred. Hourly rate: $16 per hour. Shifts Available: Monday - Friday 10:30 am - 7 pm or Tuesday - Saturday 7 am - 3:30 pm

customer support representative

Here at Gabb, we are passionate and dedicated to our mission: protecting kids, connecting families, encouraging life beyond the screen, and empowering parents. Staying true to our mission, Gabb is equipping families with products that keep kids safe while still connecting them to friends and family. We stay innovative with new releases such as our Gabb Phone 3 Pro, and refreshed favorites like the Gabb Watch 3. This results in freeing up time to experience the world in a positive way. Do you remember your younger years when you played outside until dusk and lost track of time? Maybe you remember dialup internet and your siblings running through the family computer room. We are past simpler times, but we still believe kids deserve to be kids and through safe tech they can be. Come join our mission and help us grow the industry of safe tech for kids and grow the Gabb brand! <ul><li>Hiring for January 8th start date** </li></ul>What You’ll Do Here at Gabb Wireless, we pride ourselves on our amazing safe tech products for kids! However, we also pride ourselves on providing world-class customer support for all our incredible customers. We are hiring full-time Customer Support Representatives to join our team. We are looking to provide authentic support experiences for our customers. An experience that is quick, helpful, and personable -- we understand that our customers are real people, just like us. In this role you will support our customer base in a robust way and handle inquiries regarding (but not limited to) account management, device and network troubleshooting, order support, billing, and more! Additionally, you will be responsible for the following items among other tasks… <ul><li>Answer incoming calls and provide high-quality support to our customers</li><li>Take ownership of customer issues and follow problems through to resolution</li><li>Work closely with supervisors and shift leads to ensure customer satisfaction and a productive work environment</li><li>Continually learn about our products and services to enhance your knowledge to better support our customers </li><li>Learn from others and develop yourself as a customer support representative for Gabb </li></ul>Please note, besides the first day this will be a fully-remote training program. You must have 100% attendance with minimal to no distractions during the training schedule (Monday - Friday 9am-5pm). You must also be located in Utah and able to come to our Lehi office to pick up all tech equipment the first day of training. What You’ll Need <ul><li>1+ years of experience in a customer support role, preferably for a technology product or service</li><li>Quiet dedicated work-space in your home, free from distractions (please note, you cannot be a primary caregiver during your shifts)</li><li>Exceptional communication skills and the ability to react quickly when speaking with customers</li><li>Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately</li><li>Enthusiastic and can-do attitude that radiates positivity and dedication to each customer</li><li>Previous experience with Calabrio, Gladly, Maestro, or other call center software preferred </li></ul>Why You'll Love Gabb <ul><li>Hourly rate: $16 per hour </li><li>Quarterly performance-based bonus potential</li><li>Workplace flexibility: Choose if you want to work between our Lehi Office, or from home after graduating from training</li><li>Company provided laptop and equipment</li><li>Shifts Available: Monday - Friday 10:30 am - 7 pm or Tuesday - Saturday 7 am - 3:30 pm</li><li>Eligible for medical, dental, and vision insurance benefits </li><li>We offer a 401(k) retirement savings plan</li><li>Generous Paid Time Off and Unpaid Time Off</li><li>Hiring for April 8th start date** </li></ul>Gabb is an equal opportunity employer and is committed to providing a work environment that is free from discrimination of all types. We celebrate diversity and are dedicated to fostering an inclusive environment for all. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.

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