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Customer Support Representative
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Full-time
- Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve.
- Analyze customer's inquiries and determine correct steps for resolution, interpret benefit information, and claims processing accuracy.
- Make outbound calls to members as necessary dependent upon current outreach campaign.
- Work Experience: One-year medical insurance, other healthcare related field, call center or customer service experience required.
- Knowledge: Basic understanding of insurance and medical terminology, coding and standard medical billing practices preferred.
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