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Customer Support Representative
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- Competitive Incentive Compensation Plan
- Demonstrate exceptional customer service by serving as a conduit for customer inquiries and acting as the primary contact through interactions via multiple channels including phone, in-person, email, secure messaging, chat, etc.
- Ensure every interaction is a positive one by actively listening and appropriately responding to inquiries related to digital banking and treasury management solutions, payments and disbursements support and proactively connecting customers with other functional areas when appropriate.
- Process requests for disbursement of loan funds, payments, and daily balancing.
- Provide end-user support for maintenance and monitoring related to digital customer solutions and other money movement products and services.
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