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Customer Support Advocate
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$16.83 - $25.24 an hour
Full-time
- The Quadient Customer Support Advocate is responsible for handling inbound inquiries from internal/external customers, dealers, and field service offices.
- These calls will vary between dispatching, repair questions, detailed problem resolution through troubleshooting equipment, postage and supply support, billing inquiries, and the resolution, review, and explanation of contractual agreements as well as other various requests.
- Our top-notch Customer Support Advocates are highly emotional intelligent, possess the initiative to seek and embrace change, passionate about helping others, remain flexible/adaptable as the business needs require, proficient in problem solving over the phone, able to improve the company by establishing and achieving goals, use a style of communication that is open and honest, and represent our organizational core values in every interaction.
- Ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key by touch ideal.
- Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM.
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