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Customer Success Specialist
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Full-time
- Process Optimization: Develop, implement, and refine processes to enhance the efficiency and effectiveness of the Customer Success team.
- Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance.
- In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago.
- 3+ years of experience in a customer success operations or similar role in a B2B SaaS environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight).
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