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Customer Success Operations Analyst
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Full-time
- Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice.
- Seismic is looking for a Customer Success Operations Analyst who will play an essential role in supporting the growing needs of our Customer Success team as they seek to improve revenue retention and identify opportunities for customer expansion.
- Support the cadence of the business: provide support to the renewal forecasting motion, annual planning, quarterly business reviews, and general operational analysis.
- Partner with the enablement team on the creation of novel Customer Success process documentation and trainings.
- Draw from a variety of data sources such as product adoption, CSM interactions, survey feedback, and financials to derive actionable recommendations and tool development that become fundamental components of CS’ daily operations.
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